Service Center Representative
9 hours ago
We are seeking a highly motivated and customer-focused Service Center Representative to join our team at Maplecrest Ford Lincoln. As a Service Center Representative, you will be responsible for handling all incoming and outgoing phone calls, confirming service appointments, and following up with customers.
Key Responsibilities:
- Manage all incoming and outgoing phone and internet service leads
- Set, confirm, and follow up with customer service appointments
- Collaborate with service advisors to schedule service appointments
- Maintain a general understanding of the repair process and explain it to customers
- Maintain an ongoing customer database to capture repeat business
- Respond to inquiries in a professional and well-spoken manner
Requirements:
- Previous call center experience preferred
- Excellent follow-through skills
- Strong computer and phone skills
- Self-motivated, goal-oriented, and able to work in a fast-paced environment
- Ability to work independently
What We Offer:
- Medical, dental, and vision benefits
- Competitive wages
- Growth opportunities
Maplecrest Ford Lincoln is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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