Restaurant Operations Supervisor

2 weeks ago


Wayland, Massachusetts, United States Little Caesars Full time

JOB SUMMARY:

The Restaurant Operations Supervisor plays a crucial role in overseeing restaurant staff to ensure optimal performance and customer satisfaction during their shifts. This position is essential for maintaining profitability and service excellence.

KEY PERFORMANCE INDICATORS:

  • Ensures customers receive accurate and timely orders, adhering to established Customer Service Standards and operational guidelines.
  • Guarantees that high-quality food products are consistently prepared and served, in accordance with the training materials and operational procedures.
  • Maintains a professional image and complies with company policies and standards of conduct.
  • Oversees cleanliness and organization of workstations, ensuring compliance with health department regulations and company standards.
  • Manages cash handling procedures and ensures team adherence to safety and security protocols.
  • Provides constructive feedback and coaching to team members to promote adherence to company standards and improve performance.
  • Monitors shift activities and manages costs related to food, labor, and utilities to meet financial goals.
  • Completes all required documentation accurately and in a timely manner as per operational guidelines.
  • Follows established procedures for opening and closing the restaurant, effectively managing unexpected situations as they arise.

NATURE & SCOPE:

The Restaurant Operations Supervisor receives guidance and training from the Restaurant Manager and Co-Manager, following a structured training plan. This role involves supervising staff and providing mentorship to younger team members. During each shift, the Supervisor motivates and directs team members to ensure tasks are completed efficiently and in alignment with company procedures.

Compliance with all relevant laws and company policies is essential. The Supervisor utilizes cost control measures to achieve operational goals and ensures that customer needs are met promptly and effectively.

ESSENTIAL TASKS:

To fulfill the responsibilities outlined in this job description, the following tasks are required:

  • Ability to lift and move items weighing up to 55 pounds.
  • Capability to reach for and handle items located at various heights.
  • Proficient use of kitchen equipment and tools safely and effectively.
  • Ability to engage with customers and staff through effective communication.
  • Comprehension of instructions and product specifications.
  • Completion of customer orders accurately and efficiently.
  • Mathematical skills for managing sales, inventory, and scheduling.
  • Supervisory skills to motivate and guide team members towards achieving goals.

QUALIFICATIONS:

The Restaurant Operations Supervisor must:

  • Have prior experience in the food service or retail industry.
  • Be at least 18 years of age.
  • Possess a high school diploma or equivalent, along with basic math skills.
  • Exhibit strong verbal communication and interpersonal skills.
  • Demonstrate reliability and the ability to work effectively under pressure.
  • Hold a valid driver's license and maintain a clean driving record.
  • Provide documentation proving eligibility to work in the United States.

We value a safe and enjoyable work environment and seek individuals committed to personal and professional growth within our organization.



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