Restaurant Operations Supervisor

2 weeks ago


Wayland, Massachusetts, United States Little Caesars Full time

JOB SUMMARY:

The Assistant Manager is responsible for overseeing restaurant operations and guiding team members to ensure that customer satisfaction and profitability are achieved during their shifts.

KEY PERFORMANCE INDICATORS:

  • Ensures customers receive accurate and complete orders within designated service time, adhering to established Customer Service Standards and operational procedures.
  • Maintains high-quality product standards as outlined in training materials and operational guidelines.
  • Exhibits professionalism and complies with company policies and standards of conduct.
  • Maintains cleanliness and organization of work areas, ensuring compliance with health and safety regulations.
  • Manages cash handling procedures and ensures team compliance with safety and security protocols.
  • Provides guidance and constructive feedback to team members, fostering a productive work environment.
  • Monitors operational costs related to food, labor, and utilities, ensuring adherence to budgetary guidelines.
  • Completes daily operational paperwork accurately and in a timely manner.
  • Follows all procedures for opening and closing the restaurant, effectively managing unexpected situations.

ROLE CONTEXT:

The Assistant Manager receives guidance from the Restaurant Manager and Co-Manager, utilizing training resources to effectively supervise team members. This role involves motivating and directing staff to ensure tasks are completed efficiently and in accordance with company standards.

The Assistant Manager must comply with all relevant laws and regulations, as well as enforce company policies. They utilize cost control measures to meet operational goals and strive to ensure customer satisfaction with both service and product quality.

ESSENTIAL TASKS:

To fulfill the responsibilities outlined in this job description, the following skills and abilities are required:

  • Ability to lift and move items weighing up to 55 pounds.
  • Capability to reach and retrieve items from various heights.
  • Proficient in safely operating kitchen equipment and tools.
  • Ability to engage with customers and team members effectively.
  • Strong understanding of operational procedures and training materials.
  • Mathematical skills for managing sales, inventory, and staffing needs.
  • Ability to supervise and motivate a team to achieve operational goals.

QUALIFICATIONS:

The ideal candidate for the Assistant Manager position should possess:

  • Prior experience in a restaurant or customer service environment.
  • A minimum age of 18 years.
  • A high school diploma or equivalent, along with basic math skills.
  • Excellent communication and interpersonal skills.
  • Dependability and the ability to perform under pressure.
  • A valid driver's license and a reliable means of transportation.

This position offers opportunities for growth within the company, promoting a positive and safe work environment.



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