Restaurant Operations Manager

2 months ago


Wayland, Massachusetts, United States Little Caesars Full time
Job Summary:

The Assistant Manager plays a pivotal role in ensuring the success of our restaurants by supervising colleagues and maintaining high standards of customer satisfaction and profitability.

Key Responsibilities:

  • Sales and Customer Service: Ensure that customers receive correct and complete orders within service time goals, adhering to our Customer Service Standards and Priority Guidelines.
  • Product Quality and Presentation: Prepare and serve high-quality products as described in our Orientation and Training Handbook, maintaining consistent presentation and image standards.
  • Restaurant Image and Cleanliness: Maintain a clean and organized work environment, adhering to local health department standards and our company's policies and procedures.
  • Cash Management and Security: Perform cash management responsibilities, ensuring compliance with safety and security procedures as outlined in our Orientation and Training Handbook.
  • Colleague Supervision and Development: Provide direction, feedback, and coaching to colleagues, ensuring they meet job duties and adhere to our standards, procedures, and policies.
  • Cost Control and Inventory Management: Monitor shift activities to ensure compliance with food, paper, labor, and utility cost controls, and complete daily paperwork accurately.
  • Restaurant Operations: Follow procedures for opening and closing the restaurant, handle unexpected occurrences, and notify appropriate parties in a timely manner.

Requirements and Qualifications:

  • Previous Experience: Previous experience in restaurants, retail, or customer-facing roles is preferred.
  • Age and Education: Be at least 18 years old and possess a high school diploma or equivalent, with basic math skills.
  • Communication and Interpersonal Skills: Possess excellent verbal communication and interpersonal relations skills.
  • Dependability and Adaptability: Be dependable, hardworking, and able to work under pressure and in stressful situations.
  • Driver's License and Vehicle: Possess a valid driver's license from the state of residence, with a driving record maintained within company guidelines, and a reliable vehicle and auto insurance.
  • Eligibility to Work: Provide documentation proving eligibility to work in the United States.


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