Aquatics Program Supervisor

2 weeks ago


Wayland, Massachusetts, United States British Swim School of Marlborough-Natick Full time
Job OverviewBenefits:
  • Employee discounts
  • Flexible working hours
  • Complimentary uniforms

About Our Organization:

At British Swim School, we are dedicated to making a meaningful difference in our communities by addressing the critical issue of child drowning. Our Swim Instructors play a vital role in fostering growth and learning, ensuring the safety of our youngest swimmers.

Position Summary:

The Aquatics Program Supervisor at British Swim School is tasked with overseeing the daily operations of our aquatics program and managing customer service interactions. Key responsibilities include ensuring that our program adheres to brand and safety standards, managing the instructor team, conducting training sessions, engaging with customers, and teaching swimming lessons as needed. This role also involves maintaining accurate records of instructor certifications and supporting their ongoing development and skill enhancement.

Key Responsibilities:
  • Recruit, onboard, and supervise staff to ensure efficient daily operations of aquatics and customer service.
  • Develop employee schedules and organize pool lesson timetables.
  • Document and address incidents involving employees, customers, and pool activities.
  • Provide instruction and lead swimming lessons as required.
Essential Qualifications:
  • High School diploma or equivalent.
  • Strong interpersonal communication and organizational abilities.
  • Proficient in Microsoft Office applications.
Preferred Qualifications:
  • At least 1 year of experience in customer service and/or management.
  • Background in swimming and fitness instruction/management is advantageous. A specialized aquatics qualification is a plus, but not mandatory.
  • Lifeguard, CPR, and First Aid certifications can be obtained during training.

At British Swim School, we are committed to ensuring that every individual, regardless of age or ability, has the chance to become a safe and confident swimmer. Join us in our mission to create a safer community through quality swim education.

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