Front Desk Representative

1 week ago


Jacksonville, Florida, United States WoodSpring Jacksonville Full time
Job Summary

As a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Provide excellent communication skills, both verbal and written, to ensure effective interaction with guests, colleagues, and other departments.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with fellow associates and other departments to ensure seamless guest service and hotel operations.
  • Knowledge and Skills: Possess a strong understanding of hotel operations, including room types, rates, and packages. Be familiar with Aimbridge Hospitality policies and procedures.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Personality: Possess a positive and upbeat personality, with a strong desire to deliver exceptional customer service.
  • Skills: Demonstrate excellent communication, problem-solving, and teamwork skills. Be able to work effectively in a fast-paced environment and maintain a high level of attention to detail.
Benefits:
  • Competitive Pay: Enjoy a competitive hourly rate and opportunities for advancement.
  • Benefits Package: Eligible for a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • 401(k) Retirement Plan: Participate in a 401(k) retirement plan with company match.


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