Front Desk Representative

10 hours ago


Jacksonville, Florida, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard by Marriott Jacksonville Flagler Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records and documentation of guest interactions and requests.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
  • Stay up-to-date on hotel policies, procedures, and promotions to provide accurate information to guests.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to obtain alcohol awareness certification as required by the State.
Preferred Qualifications
  • Experience in a hotel or related field.
  • Brand knowledge and experience.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across 37 states and 106 cities. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.



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