Front Desk Representative

2 months ago


Jacksonville, Florida, United States Shaner Hotel Group Full time

Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn in Jacksonville, Florida. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Responsibilities

* Provide superior guest services, including check-in and check-out, and respond to guest inquiries and concerns in a friendly and professional manner.
* Process all payments and handle cash and credit transactions accurately and efficiently.
* Maintain a clean and organized front desk area, including the lobby and surrounding areas.
* Collaborate with other hotel staff to ensure seamless guest experiences.
* Participate in ongoing training and development to improve skills and knowledge.

Requirements

* High school graduate or equivalent.
* Minimum one year customer service experience; previous hotel experience preferred.
* Excellent communication and interpersonal skills.
* Ability to work a flexible schedule, including weekends and holidays.
* Computer experience preferred.
* Bilingual English/Spanish a plus.

About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the United States and abroad. We are committed to providing exceptional service and creating memorable experiences for our guests.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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