Technical Support Specialist

1 day ago


Westborough, Massachusetts, United States Astellas Pharma Full time
Job Description

Astellas Pharma Inc. is a global pharmaceutical company with a presence in over 70 countries worldwide.

We are seeking an experienced Onsite Support Engineer to join our team in Westborough, MA.

The successful candidate will provide comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.

This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.

Key Responsibilities:

  • Provide timely and effective technical support for hardware, software, and networking issues.
  • Perform routine maintenance and upgrades on IT systems and equipment.
  • Install and configure computer systems, iPads, iPhones, printers, and other peripherals.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • 3+ years of experience in a field services or similar technical support role.
  • Strong knowledge of computer hardware, software, networking, and operating systems.
  • Proficiency in troubleshooting and repair of IT equipment and systems.
  • Excellent customer service and communication skills.
  • Ability to work independently and manage multiple tasks effectively.

Estimated Salary: $115,000 - $140,000 per year, depending on experience.

Benefits:

  • Medical, Dental, and Vision Insurance.
  • Generous Paid Time Off options.
  • 401(k) match and annual company contribution.
  • Company-paid life insurance.
  • Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions.


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