Technical Systems Specialist III
7 days ago
Overview
">The Technical Systems Specialist III role requires the ability to perform all primary responsibilities defined for Technical Systems Specialists I and II. This position provides technical support and training to Technical Systems Specialists, with a primary responsibility of performing system administration support for Bank's Tier two systems and applications.
Key Responsibilities
- Troubleshoot various software configurations/features including operating systems, word processing, spreadsheets, databases, and networking on all platforms.
- Analyze and document current systems and procedures, developing strategies, standards, and procedures as needed.
- Maintain inventory for bank mobile devices.
- Provide second-level technical support in resolving hardware, software, and printer issues associated with Bank's Tier two systems and applications.
- Lead and support Technical Systems Specialists, providing training and guidance when necessary.
- Perform initial software installation, setup, and testing for Bank's Tier two systems and applications.
- Maintain software, including testing, evaluation, and installation of new versions.
- Assist with planning, evaluating, selecting, and implementing new systems, utilities, tools, and technologies.
- Record all support calls, questions, and requests into the Information Technology call tracking system.
- Maintain accurate inventory records in the Asset Tracking system.
- Ensure the integrity and confidentiality of data residing in Bank's information systems.
- Perform all duties in accordance with prescribed regulatory compliance guidelines.
Requirements
Education
- Bachelor's Degree in Information Technology or equivalent work experience is required.
Work Experience
- 5+ years of proven IT experience supporting Microsoft network operating systems, computer hardware, and software applications is required.
- 1-2 years of experience deploying, supporting, and maintaining hosted M365 environments is required.
Skills and Qualifications
- Self-directed with excellent prioritization and time management skills, able to handle multiple incidents simultaneously.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Proven deductive logic, complex problem-solving, and troubleshooting skills.
- Ability to lift and move 50 pounds.
- Schedule flexibility with willingness to work all shifts, extended hours, and weekends.
Licenses and Certifications
- Microsoft Certified Professional (MCP) is required.
- Microsoft 365 Certified: Administrator Expert is preferred.
Compensation
This position offers a competitive salary range of $80,000 - $110,000 per year, commensurate with experience.
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