Business Technology Support Specialist

7 days ago


Westborough, Massachusetts, United States cumberlandfarmsinc Full time

Cumberland Farms Inc. is seeking a skilled Business Technology Support Specialist to join our team.

About Us

We are one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. Our company has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. With over 1,500+ locations across the United States and employing over 18,000 team members, we offer a dynamic work environment that fosters growth and collaboration.

What We Offer

We provide a competitive salary of $85,000 - $105,000 per year, depending on experience. Additionally, we offer:

  • A comprehensive benefits package, including medical/health/dental coverage and a 401K with company match
  • Paid Time Off and earned wage access program*
  • Tuition Reimbursement and Employee Assistance Program
  • Health Savings Account and Company Spirit Days
  • Employee recognition and awards

Job Summary

The Business Technology Support Specialist will be responsible for the strategic implementation, maintenance, and optimization of POS systems within our organization. This role requires strong technical skills, problem-solving abilities, and effective communication and collaboration with business users, team members, and technology leadership.

Responsibilities

  1. Provide Tier 2 and 3 application support to end-users, troubleshooting issues, conducting root cause analysis, and implementing solutions to minimize future occurrences.
  2. Investigate and diagnose application issues reported by end-users, analyzing error logs, performing system monitoring, and conducting root cause analysis to identify and resolve problems.
  3. Assist with user access management, including account creation, modification, and termination, ensuring appropriate user permissions and access controls are in place.
  4. Perform routine maintenance tasks such as software updates, patches, and configuration changes, coordinating with the development team for bug fixes and enhancements.
  5. Maintain accurate and up-to-date documentation of application configurations, standard operating procedures, and troubleshooting guidelines, contributing to the knowledge base to facilitate efficient issue resolution and knowledge sharing.
  6. Communicate effectively with end-users, colleagues, and stakeholders to gather requirements, provide status updates, and address any application-related concerns, maintaining a high level of professionalism and customer service.

Requirements

  • Minimum Education: Associate's Degree in Computer Science, Information Systems, or Business Related Discipline
  • Preferred Education: Bachelor's Degree in Computer Science, Information Systems, or Business Related Discipline
  • Minimum Experience: 4+ years of end-user support or consulting experience within the application of experience, Blue Yonder Platform In-Depth knowledge of modules and functionality, experience with integrating Blue Yonder with other systems using APIs, familiar with Application Servers such as Weblogic
  • Preferred Experience: 6+ years of end-user support or consulting experience, Blue Yonder

About EG America

EG America is an equal opportunities employer, committed to creating a diverse and inclusive work environment that reflects the world we live in and the communities we serve. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.



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