Technical Support Specialist for Mechatronics Systems

2 days ago


Westborough, Massachusetts, United States Amazon Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team, providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology.

Salary: The estimated salary for this position ranges from $67,200/year in our lowest geographic market up to $150,300/year in our highest geographic market.

Job Responsibilities
  • Develop metrics and tools to proactively monitor system performance, push alerts, and provide daily, weekly, and monthly reports.
  • Proactively detect and resolve issues through the use of monitoring systems and alerts.
  • Develop and implement standard operating procedures and customer feedback mechanisms.
Required Skills and Qualifications
  • Bachelor's degree in Engineering, Computer Science, or related field.
  • Experience providing technical customer support.
  • Knowledge and/or working experience with relational database management systems (MySQL, PostgreSQL, etc.).
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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