Patient Access Representative Associate

4 days ago

Minneapolis, Minnesota, United States Optum Full time
Per Diem Patient Access Representative Associate

Opportunities at Optum

As a Per Diem Patient Access Representative Associate at Optum, you will play a vital role in supporting the Allina Health account. Your primary responsibility will be to greet and welcome patients in person, providing a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.

Key Responsibilities

  • Greet and welcome patients in person
  • Collect demographic and insurance information
  • Check in and interview patients to complete appropriate paperwork
  • Direct patients to their appointment or procedure
  • May assist in scheduling add-on appointments
  • Document any issues and resolutions in the electronic medical record
  • Resolve claim issues or registration errors on patient accounts
  • Verify insurance eligibility and benefits information for payers and interpret results, focusing on complex billing situations
  • Obtain cost information and explain it to patients as needed
  • Collect co-pay or deductibles and respond to questions regarding financial assistance programs available
  • Screen and approve patients for financial assistance programs
  • Assist and counsel patients with the application process for available financial assistance programs
  • Provide technical or functional direction for employees
  • Assist patients in completing request for information forms and submit them to the appropriate department
  • Obtain signatures from patients as needed
  • May gather medical record information from all departments for collection
  • Provide customer service for inbound and outbound telephone calls
  • May mentor other staff as needed

Requirements

  • 6+ months of customer service experience in an office/hospital setting
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
  • Ability to work 2-3 days per week on a per diem basis with fluctuating hours, generally within daytime hours
  • Ability to work weekends as the business requires
  • Must be 18 years of age or older

Preferred Qualifications

  • Revenue Cycle experience
  • General office experience
  • Epic experience

Physical Demands

  • Consistent walking, standing, bending, turning, etc
  • Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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