Patient Access Representative Associate

1 week ago

Minneapolis, Minnesota, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled Patient Access Representative Associate to join our team at UnitedHealth Group. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a seamless registration process.

Key Responsibilities
  • Greet and welcome patients in person, providing a warm and welcoming atmosphere.
  • Collect demographic and insurance information, ensuring accuracy and completeness.
  • Check in and interview patients to complete necessary paperwork, ensuring a smooth registration process.
  • Direct patients to their appointments or procedures, providing clear instructions and support.
  • May assist in scheduling add-on appointments, ensuring timely and efficient service.
  • Document any issues or resolutions in the electronic medical record, maintaining accurate and up-to-date records.
  • Resolve claim issues or registration errors on patient accounts, providing prompt and effective solutions.
  • Verify insurance eligibility and benefits information for payers, interpreting results and addressing complex billing situations.
  • Obtain cost information and explain it to patients as needed, providing clear and concise information.
  • Collect co-pay or deductibles, responding to questions regarding financial assistance programs available.
  • Screen and approve patients for financial assistance programs, assisting with the application process.
  • Provide technical or functional direction for employees, ensuring effective teamwork and collaboration.
  • Assist patients in completing request for information forms and submit them to the appropriate department.
  • Obtain signatures from patients as needed, maintaining accurate and secure records.
  • May gather medical record information from all departments for collection, ensuring comprehensive and accurate records.
  • Provide customer service for inbound and outbound telephone calls, responding to patient inquiries and concerns.
  • May mentor other staff as needed, providing guidance and support.
Requirements
  • 6+ months of customer service experience in an office/hospital setting.
  • Intermediate level of proficiency with Microsoft Office products.
  • Ability to work 4 weekdays per week and every other Saturday and Sunday, in 8 hour shifts starting between 5:00am – 8:00am.
  • Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Revenue Cycle experience.
  • General office experience.
  • Epic experience.
Physical Demands

Consistent walking, standing, bending, turning, etc. Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently.

At UnitedHealth Group, we are committed to creating a healthier world and improving the lives of those we serve. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. As a Patient Access Representative Associate, you will play a critical role in helping us achieve this mission.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equity.

Please note that the sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full-time, part-time or per diem basis (Internal Candidates) are not eligible to receive a sign-on bonus.

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