Client Service Manager

1 week ago


Los Angeles, California, United States High Market Health Full time
Job Title: Client Service Manager

At Highmark Inc., we are seeking a highly skilled Client Service Manager to join our team. As a key member of our organization, you will be responsible for maintaining and growing existing business relationships, ensuring positive account interactions, and driving business growth.

Key Responsibilities:
  • Partner with assigned Client Managers to maintain and grow existing business relationships.
  • Assist in the preparation of benefit design analysis for specialized proposals and quotes.
  • Develop detailed specifications for implementation of new products for clients.
  • Analyze operational business problems and provide problem resolution and effect change to all facets of the company.
  • Leverage internal resources to bring the best service and problem resolution to assigned accounts.
  • Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
  • Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
  • Function as the primary contact for the resolution of the day-to-day account service issues.
  • Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner.
Requirements:
  • Minimum: High School Diploma or GED, 3-5 years of relevant experience in the area of specialization or Bachelor's Degree.
  • Preferred: State-specific Producer License's for Life, Accident & Health.
Work Environment:

This role requires travel and is an exempt position.



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