Client Services Manager

2 weeks ago


Los Angeles, California, United States Panavision Full time
Job Title: Client Services Manager

At Panavision, we are seeking a highly skilled and experienced Client Services Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional client experiences and ensuring that our facilities meet the highest standards of quality and service.

Key Responsibilities:
  • Client Experience: Develop and implement strategies to enhance client satisfaction and loyalty, including providing exceptional customer service, responding to client feedback, and identifying opportunities for improvement.
  • Facilities Management: Oversee the maintenance and upkeep of our facilities, including managing vendors, coordinating repairs, and ensuring compliance with health and safety regulations.
  • Team Management: Lead and manage a team of client services staff, providing guidance, training, and support to ensure they have the skills and knowledge needed to deliver exceptional client experiences.
  • Menu Development: Collaborate with our culinary team to develop and implement a menu of in-house food and beverage options that meet client preferences and dietary restrictions.
  • Event Planning: Plan and execute client and staff events, including onsite presentations, offsite mixers, and staff parties, to foster a positive and collaborative work environment.
Requirements:
  • Experience: Minimum of two years of prior experience managing at least one direct report in a professional environment, with a strong background in client services, facilities management, or a related field.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, staff, and vendors. Proficiency in Microsoft Office Suite, Zoom, Slack, and food delivery platforms.
  • Education: Bachelor's degree in a related field, such as hospitality, business administration, or a related field.
Work Environment and Physical Demands:

This role operates in a professional office environment, with regular attendance and punctuality required. The physical demands of this role include standing, walking, and lifting up to 50 pounds, with occasional travel required.

Salary Range: $25.00 per hour

Equal Employment Opportunity: Panavision is an equal employment opportunity employer and welcomes applications from diverse candidates.



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