Client Services Director
2 days ago
At Beverly Hills Rejuvenation Center, we are seeking a highly skilled and experienced Client Services Manager to lead our efforts in providing exceptional client care and luxury experiences. As a key member of our team, you will be responsible for managing the client journey, implementing key performance indicators, and optimizing time management to ensure the highest standards of service delivery.
Key Responsibilities:- Oversee the client journey from initial contact to post-treatment follow-up, ensuring a seamless and personalized experience at every touchpoint.
- Collaborate with front desk staff, patient coordinators, and medical providers to streamline processes and enhance the efficiency of client interactions.
- Conduct regular assessments of client feedback and satisfaction levels, identifying opportunities for improvement and implementing solutions to enhance the client experience.
- Manage all areas of the business, including sales, marketing, and operational responsibilities.
- Provide direction to employees regarding operational and procedural requirements, interview employees, direct hiring, supervision, development, and termination of employees.
- Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
- Ensure all HR policies are enforced and maintain an accurate and up-to-date plan of staffing needs.
- Attend and maintain all staff training, relevant to their role, in meeting federal and state law requirements of a medical office, such as HIPAA, CPR, OSHA, CLIA.
- Minimum of 3-5 years in a client-facing role, in a medical spa, beauty, wellness, or luxury service environment.
- Previous management experience.
- Customer Service Excellence: Proven track record of delivering exceptional client experiences, with strong interpersonal skills to manage and resolve client inquiries or concerns.
- Leadership Skills: Ability to lead, mentor, and motivate a team to ensure high levels of client satisfaction and operational efficiency.
- Sales: Experience in sales and the ability to effectively promote and upsell treatments, services, and products to clients while ensuring a comprehensive treatment plan for each client.
- Knowledge of Aesthetic Treatments: Familiarity with aesthetic, regenerative, and wellness treatments to provide informed guidance to clients and support the clinical team.
- Communication and Organizational Skills: Excellent verbal and written communication skills, with strong attention to detail and the ability to manage multiple tasks and priorities.
- Flexibility and Adaptability: Ability to thrive in a fast-paced, dynamic environment and maintain composure under pressure.
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Salary: $80,000.00 - $95,000.00 per year
Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance
Work Location: In person
Experience: Minimum of 3-5 years in a client-facing role, in a medical spa, beauty, wellness, or luxury service environment. Previous management experience.
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