Customer Experience Lead

6 days ago

Culver City, California, United States Gold's Gym Full time

About the Role

We are seeking a highly skilled and motivated Membership Services Manager to join our team at Gold's Gym. As a key member of our operations team, you will be responsible for providing world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs.

Key Responsibilities

  • Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
  • Ensure that project/department milestones/goals are met and adhere to approved budgets.
  • Enforce all club rules, policies, and promote proper execution of all procedures.
  • Keep the club fully staffed through review of applications, interviewing, and making hiring recommendations to the general manager.
  • Manage membership sales generation for their facility.
  • Develop and monitor monthly, quarterly, and annual metrics including employee retention and satisfaction.
  • Train staff to generate leads/new business through member promotions, leads, referrals, and guest passes.
  • Manage employee performance by coaching and creating a healthy, positive working environment.
  • Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.

Requirements

  • Ability to use sound business judgment and have strong analytical skills.
  • Ability to effectively communicate with constituents.
  • Effective listening skills.
  • Effective delegation and follow-up skills.
  • Effective planning and organization skills.
  • Demonstrates ability to create a positive environment.
  • Demonstrates willingness and openness for self-development.
  • Ability to identify and use resources to improve overall operations.
  • Strong leadership qualities coupled with excellent motivational, communication, and team-building skills.

Preferred Qualifications

  • College degree preferred.
  • Current CPR Certification is required.

About Gold's Gym

Gold's Gym is a dynamic and growing company that values its employees and provides a positive and supportive work environment. We offer a range of benefits, including a great benefits package, opportunities for growth and development, and a fun and collaborative team culture.

Equal Employment Opportunity

Gold's Gym provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or genetics.

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