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Customer Experience Representative

2 months ago

Culver City, California, United States David Church Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at David Church - State Farm Agent.

Key Responsibilities
  • Build and Maintain Customer Relationships: Forge enduring relationships with customers and proactively follow up to ensure continued satisfaction.
  • Provide Insurance and Financial Services: Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive Business Growth: Generate leads, coordinate appointments, and effectively market tailored products and services to meet diverse customer needs.
What We Offer
  • Competitive Salary and Commission/Bonus
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Flexible Hours
  • Professional Development
  • Abundant Opportunities for Career Advancement
Requirements
  • Genuine Interest in Marketing Products and Services: A genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication Skills: Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • People-Centric Mindset: A people-centric mindset with a keen eye for detail.
  • Proactive Problem-Solving Abilities: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in Computer Functions: Proficiency in learning and navigating computer functions efficiently.
  • Collaborative Spirit: A collaborative spirit, thriving in a dynamic team environment.