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Customer Experience Representative

2 months ago

Culver City, California, United States David Church - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at David Church - State Farm Agent.

Key Responsibilities
  • Build Lasting Relationships: Forge strong connections with customers, ensuring their needs are met and exceeded through proactive follow-ups and personalized service.
  • Insurance Solutions Expert: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions that meet their unique needs.
  • Business Growth Driver: Generate leads, coordinate appointments, and effectively market tailored products and services to drive business growth and meet diverse customer needs.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus structure to reward your hard work and dedication.
  • Flexible Work Arrangements: Enjoy a healthy work-life balance with flexible hours and the ability to work in a dynamic team environment.
  • Professional Development: Opportunities for growth and advancement within our agency, helping you develop new skills and expertise.
  • Collaborative Team: Join a supportive and collaborative team environment where your ideas and contributions are valued and respected.
Requirements
  • Marketing Savvy: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Exceptional communication skills across all channels, including written, verbal, and attentive listening.
  • People-Centric Mindset: A people-centric mindset with a keen eye for detail and a passion for delivering exceptional customer experiences.
  • Problem-Solving Skills: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries and concerns.
  • Technical Proficiency: Proficiency in learning and navigating computer functions efficiently, with a willingness to adapt to new technologies.