Client Experience Representative

6 days ago


Culver City, California, United States Punch Studio Full time
Job Overview

Punch Studio, a leading supplier of Home, Gift & Stationery products, is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our sales team, you will play a crucial role in ensuring that customer orders are processed efficiently and effectively.

About the Position

Under the supervision of the Director of Order Management, the Customer Service Liaison will be responsible for:

  • Providing exceptional customer service by engaging with customers to understand their needs and delivering total satisfaction.
  • Maintaining and tracking customer orders to ensure timely and accurate delivery.
  • Delivering professional support to customers via email and phone, responding to inquiries and resolving issues in a timely manner.
  • Collaborating with other departments to ensure seamless communication and coordination regarding order details, delivery, and invoicing.
  • Identifying areas for improvement and proposing solutions to enhance the customer experience and business practices.

Requirements

  • Associate's Degree or equivalent in a related field (e.g., business, communications).
  • 2-3 years of experience in a customer-facing role, preferably in a sales or order management environment.
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in MS Office programs (Excel, Word, PowerPoint, etc.).

Benefits

  • Competitive compensation package.
  • Paid Holidays and PTO (Paid Time Off).
  • Benefits plan including medical, dental, and vision coverage.
  • 401k plan with company match.
  • Profit sharing after 1 year of service.


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