Peak Time Financial Service Representative

4 weeks ago

Quakertown, Pennsylvania, United States QNB Bank Full time
Job Description

HOURS AND LOCATIONS:

Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are DTO, CSO, CBO, and UPV. Work locations could vary based upon staffing needs.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Develop and implement Q2 Service and Sales programs that meet or exceed quality standards, demonstrating creativity and energy to achieve goals.
  2. Build strong customer relationships by representing QNB in a courteous, confidential, and professional manner, providing prompt, efficient, and accurate service through consultative selling and cross-selling.
  3. Cross-sell deposit and loan products, referring customers to appropriate personnel or departments as needed.
  4. Perform paying and receiving teller functions accurately, balancing cash drawers at the end of each day.
  5. Stay proficient in all aspects of the Financial Service Representative role.
  6. Develop strong relationships with customers and colleagues, demonstrating the ability to relate to others beyond giving and receiving instructions.
  7. Champion QNB Service and Sales, referral, and product campaigns, maintaining strong product knowledge.
  8. Complete assigned compliance training in a timely manner, applying training to duties and responsibilities.
  9. Travel between branches as needed, assuming additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Regularly required to stand for prolonged periods.
  2. Successful experience working with customers and co-workers.
  3. Must complete basic FSR training and new accounts training within the first 6 months of employment.
  4. Ability to lift and maneuver 25-50-pound coin bags.
  5. Effective communication skills that model QNB's sales efforts, including the ability to identify and fulfill customers' current and future needs.
  6. Requires basic reading, writing, and arithmetic skills, with a high school diploma, vocational training, or equivalent.
  7. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate an on-line teller terminal and other standard office equipment, including an adding machine, with keyboarding skills and comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  2. Previous or current bank experience is desired but not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKPLACE ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires travel between branches and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

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