Customer Service Representative
1 month ago
At QNB Bank, we are seeking a highly skilled and customer-focused Customer Service Center Representative to join our team.
Key Responsibilities:
- Provide exceptional customer service to incoming callers through various delivery channels, including the telephone and internet.
- Model Q2 Service and Sales programs with creativity and energy to achieve goals and meet quality standards.
- Build customer relationships by being accountable for representing QNB in a courteous, confidential, and professional manner.
- Evaluate customer needs through open-ended questions and refer customers to the appropriate resource.
- Open, close, and service every type of deposit product.
- Complete consumer loan applications.
- Champion QNB Service and Sales, referral, and product campaigns.
- Complete assigned compliance training in a timely manner and apply training to duties and responsibilities.
Requirements:
- Successful experience working with customers and co-workers.
- Must complete basic CSR training within the first 6 months of employment.
- Must complete CSR requirement checklist within 12 months of hire.
- Excellent communication skills that model QNB's sales efforts.
- Requires excellent reading, writing, and arithmetic skills. Completion of high school, vocational training, or equivalent.
- Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
- Must successfully complete ABA Banking Fundamentals within the first year of employment.
- Must fulfill re-certification requirements for CSR annually.
Desirable Knowledge, Abilities, and Skills:
- Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills.
- Previous or current banking experience.
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