Customer Service Representative

1 month ago


Quakertown, Pennsylvania, United States QNB Bank Full time
Job Overview

At QNB Bank, we are seeking a highly skilled and customer-focused Customer Service Center Representative to join our team.

Key Responsibilities:

  1. Provide exceptional customer service to incoming callers through various delivery channels, including the telephone and internet.
  2. Model Q2 Service and Sales programs with creativity and energy to achieve goals and meet quality standards.
  3. Build customer relationships by being accountable for representing QNB in a courteous, confidential, and professional manner.
  4. Evaluate customer needs through open-ended questions and refer customers to the appropriate resource.
  5. Open, close, and service every type of deposit product.
  6. Complete consumer loan applications.
  7. Champion QNB Service and Sales, referral, and product campaigns.
  8. Complete assigned compliance training in a timely manner and apply training to duties and responsibilities.

Requirements:

  1. Successful experience working with customers and co-workers.
  2. Must complete basic CSR training within the first 6 months of employment.
  3. Must complete CSR requirement checklist within 12 months of hire.
  4. Excellent communication skills that model QNB's sales efforts.
  5. Requires excellent reading, writing, and arithmetic skills. Completion of high school, vocational training, or equivalent.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Must successfully complete ABA Banking Fundamentals within the first year of employment.
  8. Must fulfill re-certification requirements for CSR annually.

Desirable Knowledge, Abilities, and Skills:

  1. Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills.
  2. Previous or current banking experience.


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