Customer Service Representative

2 weeks ago


Quakertown, Pennsylvania, United States QNB Bank Full time
Job Overview

At QNB Bank, we are seeking a highly skilled and customer-focused Customer Service Center Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients through various delivery channels.

Key Responsibilities:

  1. Model QNB's Service and Sales programs by providing creative and energetic solutions to meet customer needs and achieve quality standards.
  2. Build strong relationships with customers by being accountable for representing QNB in a courteous, confidential, and professional manner.
  3. Evaluate customer needs through open-ended questions and refer customers to the appropriate resource.
  4. Process transactions, open and close deposit products, and complete consumer loan applications.
  5. Stay up-to-date with QNB products and champion Service and Sales, referral, and product campaigns.
  6. Complete assigned compliance training and demonstrate ability to apply training to duties and responsibilities.
  7. Assume additional job-related duties as requested.

Requirements:

  1. Successful experience working with customers and co-workers.
  2. Basic CSR training completion within the first 6 months of employment.
  3. CSR requirement checklist completion within 12 months of hire.
  4. Excellent communication skills that model QNB's sales efforts.
  5. High school diploma, vocational training, or equivalent.
  6. Fulfill QNB compliance in operations and security procedures.
  7. Successful completion of ABA Banking Fundamentals within the first year of employment.
  8. Annual CSR re-certification.

Desirable Skills:

  1. Standard office and phone equipment operation, including an adding machine.
  2. Previous or current banking experience.


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