Customer Service Representative
2 weeks ago
At QNB Bank, we are seeking a highly skilled and customer-focused Customer Service Center Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients through various delivery channels.
Key Responsibilities:
- Model QNB's Service and Sales programs by providing creative and energetic solutions to meet customer needs and achieve quality standards.
- Build strong relationships with customers by being accountable for representing QNB in a courteous, confidential, and professional manner.
- Evaluate customer needs through open-ended questions and refer customers to the appropriate resource.
- Process transactions, open and close deposit products, and complete consumer loan applications.
- Stay up-to-date with QNB products and champion Service and Sales, referral, and product campaigns.
- Complete assigned compliance training and demonstrate ability to apply training to duties and responsibilities.
- Assume additional job-related duties as requested.
Requirements:
- Successful experience working with customers and co-workers.
- Basic CSR training completion within the first 6 months of employment.
- CSR requirement checklist completion within 12 months of hire.
- Excellent communication skills that model QNB's sales efforts.
- High school diploma, vocational training, or equivalent.
- Fulfill QNB compliance in operations and security procedures.
- Successful completion of ABA Banking Fundamentals within the first year of employment.
- Annual CSR re-certification.
Desirable Skills:
- Standard office and phone equipment operation, including an adding machine.
- Previous or current banking experience.
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