Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Center Representative to join our team at QNB Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various delivery channels.
Key Responsibilities- Model Q2 Service and Sales Programs: You will be responsible for modeling Q2 Service and Sales programs with creativity and energy, ensuring that goals are achieved and quality standards are met or exceeded.
- Build Customer Relationships: You will build customer relationships by being accountable for representing QNB Bank to the customer in a courteous, confidential, and professional manner, and for providing prompt, efficient, and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
- Evaluate Customer Needs: You will evaluate customer needs through the use of open-ended questions and refer customers to the appropriate resource.
- Open, Close, and Service Deposit Products: You will open, close, and service every type of deposit product.
- Complete Consumer Loan Applications: You will complete consumer loan applications.
- Champion QNB Service and Sales: You will have strong QNB product knowledge and actively champion QNB Service and Sales, referral, and product campaigns.
- Complete Compliance Training: You will complete assigned compliance training in a timely manner and demonstrate the ability to apply training to your duties and responsibilities.
- Successful Experience: You will have successful experience working with customers and co-workers.
- Basic CSR Training: You will complete basic CSR training within the first 6 months of employment.
- Communication Skills: You will have communication skills that model QNB's sales efforts, including the ability to identify and fulfill customers' current and future needs.
- Education and Experience: You will have a high school diploma, vocational training, or equivalent, and previous or current banking experience.
- Standard Office and Phone Equipment: You will be able to operate standard office and phone equipment, including an adding machine, and possess keyboarding and standard computer skills.
- Previous Banking Experience: You will have previous or current banking experience.
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