ED Patient Access Representative
1 month ago
The Patient Access Representative I is a vital member of the St. Luke's University Health Network team, responsible for ensuring seamless patient registration and access to care. This role requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Verify patient identity and demographics, ensuring accurate and up-to-date information in the hospital information system.
- Process patient registration, including demographics, emergency contact, and insurance verification.
- Transcribe diagnostic orders and process electronic orders, ensuring timely and accurate completion.
- Collect and record point-of-service cash collections, posting credit card payments and preparing deposits for transport.
- Provide excellent customer service, greeting and directing patients and visitors, and resolving minor issues promptly.
- Collaborate with clinical and revenue cycle departments to ensure accurate and timely claim submission.
- Maintain knowledge of current insurance and government regulations, providing estimates to self-pay patients and notifying out-of-network patients prior to service.
- High school graduate or equivalent required; certificate/degree in healthcare-related field preferred.
- Excellent customer service and interpersonal skills, with ability to type fluently, accurately, and quickly.
- General computer experience and knowledge of medical terminology preferred.
- Previous medical administrative experience and/or healthcare-related education courses preferred.
This part-time position requires working every other Monday, Friday, and weekend from 11:00 PM to 7:00 AM, with occasional travel between campuses or regional locations.
St. Luke's University Health Network is an Equal Opportunity Employer.
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