**Engagement Coordinator
5 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as an Engagement Coordinator. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.
Key Responsibilities:
- Promote a Highly Satisfied Customer Experience: Ensure that every customer interaction is positive and memorable, resulting in increased customer loyalty and retention.
- Drive Customer Loyalty: Develop and implement programs and initiatives to drive customer loyalty, including personalized communication and rewards.
- Train and Mentor Associates: Provide ongoing training and coaching to frontline associates to ensure they have the skills and knowledge to deliver exceptional customer service.
- Monitor and Improve Operations: Continuously monitor and improve store operations to ensure efficiency, productivity, and customer satisfaction.
- Lead by Example: Demonstrate a strong commitment to customer service and lead by example, setting high standards for yourself and your team.
Requirements:
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Availability and Flexibility: Must be available to work a flexible schedule, including evenings and weekends.
- Excellent Communication Skills: Excellent communication and interpersonal skills are essential for this role.
- Customer Service Experience: Previous customer service experience is preferred, but not required.
What We Offer:
- Competitive Pay and Benefits: We offer a competitive hourly rate and a comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for Advancement: We offer opportunities for advancement and professional growth within the company.
- Discounts and Perks: As a HomeGoods team member, you will receive discounts on merchandise and other perks.
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