**Engagement Coordinator

5 days ago


Mishawaka, Indiana, United States HomeGoods Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as an Engagement Coordinator. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities:

  • Promote a Highly Satisfied Customer Experience: Ensure that every customer interaction is positive and memorable, resulting in increased customer loyalty and retention.
  • Drive Customer Loyalty: Develop and implement programs and initiatives to drive customer loyalty, including personalized communication and rewards.
  • Train and Mentor Associates: Provide ongoing training and coaching to frontline associates to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Monitor and Improve Operations: Continuously monitor and improve store operations to ensure efficiency, productivity, and customer satisfaction.
  • Lead by Example: Demonstrate a strong commitment to customer service and lead by example, setting high standards for yourself and your team.

Requirements:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Availability and Flexibility: Must be available to work a flexible schedule, including evenings and weekends.
  • Excellent Communication Skills: Excellent communication and interpersonal skills are essential for this role.
  • Customer Service Experience: Previous customer service experience is preferred, but not required.

What We Offer:

  • Competitive Pay and Benefits: We offer a competitive hourly rate and a comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth within the company.
  • Discounts and Perks: As a HomeGoods team member, you will receive discounts on merchandise and other perks.


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