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Program Operations Coordinator

2 months ago

San Francisco, California, United States Jewish Vocational Service (San Francisco) Full time
Program Operations Coordinator

About Jewish Vocational Service (JVS)

JVS is a nonprofit organization dedicated to bridging opportunity gaps in the workforce by empowering job seekers with the necessary skills and confidence to secure fulfilling careers that provide sustainable wages. With a strong commitment to racial equity and a focus on enabling our program participants to achieve economic advancement, we believe that everyone should have access to training and the opportunity for meaningful employment. JVS collaborates closely with employers in high-demand sectors to develop training programs that lead to quality job placements.
With decades of experience and a proven track record, JVS employs a data-driven approach to tackle employment and economic disparities. Through our direct service initiatives, employer partnerships, and advocacy for policy reform, JVS is striving for a future where all individuals have access to quality education and training that results in high-quality employment and economic progress.

Position Overview

The Program Operations Coordinator within the Contract Compliance team in the Program department plays a crucial role in ensuring effective program execution. This position encompasses logistical management, documentation oversight, resource allocation, program organization, survey administration, and event assistance. The ideal candidate will exhibit exceptional organizational abilities, keen attention to detail, and proficient communication skills with both internal and external stakeholders.

Key Responsibilities
Logistical Management:
  • Coordinate program schedules with relevant teams to ensure consistency.
  • Develop and maintain program calendars, syllabi, and debriefing documents.
  • Secure and arrange rental venues for program activities, ensuring suitable locations for events and classes.
Data and Documentation Oversight:
  • Assist program staff by inputting participant data into JVS's database, including enrollments, closures, training completions, educational achievements, and follow-ups.
  • Conduct quality assurance checks on data entries to guarantee accuracy and adherence to organizational standards.
  • Collect and safeguard confidential participant information related to eligibility and assist in the evaluation process.
  • Prepare and maintain participant files for program monitoring and fiscal audits, ensuring compliance with contract stipulations.
  • Support all aspects of contract management, including compliance, file organization, and data tracking.
  • Create structured file systems for program documentation on SharePoint.
  • Prepare JVS documents for electronic signature and ensure accurate completion.
Program Setup and Support:
  • Confirm and reserve virtual classrooms for program use.
  • Prepare orientation materials and establish user accounts for online platforms.
  • Troubleshoot access issues for participants to facilitate smooth engagement with online resources.
  • Order necessary program supplies and fulfill participant resource requests.
  • Prepare and maintain program materials to support training and participant activities.
  • Administer program surveys to collect feedback and evaluate participant satisfaction.
  • Provide support for in-house and community events, ensuring successful execution and participation.
Qualifications

Minimum Qualifications:
  • Strong verbal and written communication skills.
  • Ability to support various programs and adapt as necessary to meet overall organizational needs.
  • Excellent organizational skills with a strong focus on detail and the ability to meet deadlines.
  • Collaborative mindset, working effectively with colleagues and participants to identify helpful resources.
  • Creative problem-solving abilities and the judgment to seek assistance when needed.
  • Demonstrated experience in providing high-volume administrative support in a fast-paced environment.
  • Proficiency in Microsoft Office applications and CRM databases.
Preferred Qualifications:
  • Experience in direct service or participant support roles.
  • Experience managing space and scheduling needs on a large scale, while balancing competing requirements.
  • Familiarity with Salesforce, Microsoft Office, and Google products.
  • Understanding of workforce development initiatives.
What We Offer
  • Annual Salary: $56,000
  • Equitable compensation
  • Comprehensive medical and dental coverage for employees
  • Accrued vacation and paid sick leave
  • Paid federal and recognized holidays
  • Retirement contribution match and non-elective contributions
  • Flexible spending accounts for healthcare and dependent care
  • Discounts on pet insurance
  • Employee assistance programs
  • Opportunities for professional development and a work-from-home stipend
  • This position is hybrid, with expectations for in-office work
  • Participation in a four-day workweek pilot program
JVS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, national origin, or disabilities. We welcome diverse applicants and encourage individuals needing accommodations or auxiliary aids during the interview process to inform us.

JVS values intersectional racial equity and strives to center individuals from diverse backgrounds, including people of color, those from working-class backgrounds, women, and LGBTQ+ individuals. We strongly encourage applications from individuals with these identities or from other communities that experience marginalization.