Membership Experience Director

2 days ago


Saint Paul, Minnesota, United States Life Time> Full time
Lead Membership Concierge

About the Role

We are seeking a highly skilled and experienced professional to lead our Membership Concierge Team. As a Lead Membership Concierge, you will be responsible for delivering exceptional experiences for our members and guests, while building and maintaining a high-performing team.

Key Responsibilities

  • Develop and implement strategies to drive membership acquisition and retention, while exceeding financial and operational goals.
  • Lead, manage, and develop a team of Membership Concierges, providing coaching, mentoring, and performance feedback to ensure exceptional service delivery.
  • Collaborate with cross-functional teams to drive business growth, improve member satisfaction, and enhance the overall guest experience.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in service delivery.

Requirements

  • 3+ years of managerial experience in a customer-facing role, with a proven track record of driving business growth and improving member satisfaction.
  • 3+ years of experience in a high-energy, fast-paced environment, with excellent time management and prioritization skills.
  • CPR/AED certification required within 30 days of hire.
  • High School Diploma or Equivalent, with a Bachelor's Degree in a related field preferred.

What We Offer

At Life Time, we are committed to creating a workplace that is inclusive, diverse, and equitable. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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