Client Service Representative

4 weeks ago


Simi Valley, California, United States Matchmaking Full time
Job Overview

We are a leading matchmaking company seeking a skilled professional to join our team as a Client Service Representative. This role is responsible for providing exceptional customer service and support to our clients, ensuring a seamless matchmaking experience.

Key Responsibilities
  • Source and coordinate referrals for our clients in accordance with company guidelines.
  • Coach and support clients to optimize the matchmaking process.
  • Present additional membership services to clients through effective sales approaches.
  • Partner with the matchmaking team to exceed quotas and foster team success.
  • Document client feedback and update records in the matchmaking database.
  • Perform general matchmaking administrative tasks.
Requirements
  • At least 5 years of experience in a customer service role and sales environment.
  • Experience in coaching, counseling, or mentoring individuals is advantageous.
  • Exceptional interpersonal and customer service skills are required.
  • Self-confidence, charisma, self-discipline, dedication, and performance-driven mindset are essential.
  • Proficient in Microsoft Office and general computer aptitude.
What We Offer
  • A competitive salary.
  • A modern working environment.
  • Full training for this full-time position.
  • An opportunity for career advancement.


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