Senior Service Desk Manager
2 weeks ago
Sr. Manager, Service Desk
The Service Desk Manager is a critical role that oversees all Service Desk staff, ensuring end-users receive timely and effective assistance. This includes managing procedures related to incident identification, prioritization, and resolution, as well as monitoring, tracking, and coordinating Service Desk functions.
This role requires strong leadership and problem-solving skills, with the ability to motivate and direct staff members. The ideal candidate will have a strong understanding of ITIL processes and be able to analyze performance metrics to drive quality of service and prevent future problems.
Key Responsibilities
- Develop and communicate the Global Service Desk strategy to Leadership
- Establish problem resolution expectations and timeframes through Service Level Agreements (SLAs)
- Develop policies and procedures for problem identification, documentation, assignment, and correction
- Analyze Service Desk performance and identify problem areas to devise and deliver solutions
- Plan and conduct performance appraisals of Service Desk staff
- Prepare budget proposals and operational expenditure statements
- Collaborate with other departments to identify and procure Service Desk software
- Conduct research on emerging products and technologies
- Liaise with vendors for system procurement and installation
- Ensure staff training initiatives and purchasing tasks
- Manage a global team and oversee Service Desk incident and request processing
- Develop and enforce request handling and escalation policies
- Track and analyze Help Desk requests and generate statistical reports
- Identify opportunities for business growth and risk management
Requirements
- Bachelor's degree in Information Technology Management or related field
- Minimum 9 years' experience managing a Service Desk Organization
- Minimum 5 years in a managerial/supervisory role
- 5-7 years' experience with desktop and server operating systems
- Extensive application support experience with Service Desk/ticketing platforms
- ITIL certification and knowledge of computer hardware
- Proven track record in managing a technical support team
- 40-hour on-site work week with on-call availability
About Us
Client is a leading provider of IT services, dedicated to delivering high-quality solutions to our clients. We are seeking a highly motivated and experienced Service Desk Manager to join our team.
-
Senior Service Desk Manager
4 weeks ago
Simi Valley, California, United States Beacon Hill Full timeJob Title: Senior Service Desk ManagerBeacon Hill is seeking a highly experienced Senior Service Desk Manager to lead our global service desk operations. As a key member of our IT team, you will be responsible for overseeing all service desk staff and ensuring that end-users receive the highest level of assistance.The ideal candidate will have a proven track...
-
Senior Service Desk Manager
4 weeks ago
Simi Valley, California, United States Beacon Hill Full timeJob Title: Senior Service Desk ManagerJob Summary:The Senior Service Desk Manager is responsible for overseeing all Service Desk staff and ensuring that end users receive the appropriate assistance. This includes managing all procedures related to identification, prioritization, and resolution of incidents, as well as monitoring, tracking, and coordinating...
-
Senior Service Desk Manager
3 weeks ago
Simi Valley, California, United States truData Solutions Full timeJob Title: Senior Service Desk ManagerJob Summary: We are seeking a highly experienced Senior Service Desk Manager to lead our global service desk operations. The ideal candidate will have a proven track record of managing a technical support team and developing and implementing service level agreements (SLAs) to ensure high levels of customer service...
-
Senior Manager
4 weeks ago
Simi Valley, California, United States Yoh Full timeSenior Manager (Service Desk) Job DescriptionJob Summary:We are seeking a highly experienced Senior Manager (Service Desk) to oversee the Service Desk/IT operations for our Autonomous Technology client. The ideal candidate will have 9+ years of relevant experience and live within a commutable distance to the office in Simi Valley, CA.Key...
-
Senior Manager Service Desk
4 weeks ago
Simi Valley, California, United States Beacon Hill Full timeJob Title: Senior Manager Service DeskJob Summary:We are seeking a highly experienced Senior Manager Service Desk to oversee all Service Desk staff and ensure that end users receive the appropriate assistance. The ideal candidate will have a proven track record of managing Service Desk organizations, including budgetary responsibilities, and possess...
-
Senior Manager, Service Desk
4 weeks ago
Simi Valley, California, United States Beacon Hill Full timeJob Title: Senior Manager, Service DeskBeacon Hill Technologies is seeking a highly experienced Senior Manager, Service Desk to lead our global service desk operations. As a key member of our team, you will be responsible for overseeing all service desk staff and ensuring that end-users receive the highest level of assistance.Key Responsibilities:Develop and...
-
Senior Manager
3 weeks ago
Simi Valley, California, United States Yoh Full timeSenior Manager (Service Desk) Job DescriptionJob Summary: We are seeking a highly experienced Senior Manager (Service Desk) to oversee Service Desk/IT operations for our Autonomous Technology client.Key Responsibilities:Oversee the entire Service Desk team to ensure timely and effective support for end users.Manage processes for identifying, prioritizing,...
-
Service Desk Manager
4 weeks ago
Simi Valley, California, United States truData Solutions Full timeJob Title: Senior Manager, Service DeskJob Summary:The Senior Manager, Service Desk is responsible for overseeing the Service Desk team and ensuring that end-users receive timely and effective assistance. This includes managing procedures related to incident identification, prioritization, and resolution, as well as monitoring and tracking Service Desk...
-
Service Desk Manager
4 weeks ago
Simi Valley, California, United States Beacon Hill Full timeJob SummaryThe Senior Manager, Service Desk is responsible for overseeing all Service Desk staff and ensuring that end users receive the appropriate assistance. This includes managing all procedures related to identification, prioritization, and resolution of incidents, including monitoring, tracking, and coordination of Service Desk functions. The ideal...
-
Service Desk Manager
3 weeks ago
Simi Valley, California, United States Apex Systems Full timeJob Title: Service Desk ManagerJob Summary:The Service Desk Manager is responsible for overseeing the Service Desk team and ensuring that end-users receive the necessary assistance. This includes managing procedures related to incident identification, prioritization, and resolution, as well as monitoring, tracking, and coordinating Service Desk functions.Key...
-
Senior Manager
4 weeks ago
Simi Valley, California, United States Yoh Full timeSenior Manager (Service Desk) Job DescriptionJob Summary:We are seeking a highly experienced Senior Manager to lead our Service Desk team. The ideal candidate will have a strong background in IT operations, technical support, and service management.Key Responsibilities:Oversee the Service Desk team to ensure timely and effective support to end-users.Manage...
-
Senior Manager
4 weeks ago
Simi Valley, California, United States Yoh Full timeSenior Manager (Service Desk) OpportunityYoh, a leading provider of workforce solutions, is seeking a highly experienced Senior Manager to oversee the Service Desk operations for our Autonomous Technology client. This is a contract-to-hire opportunity that offers a competitive hourly rate of $60.00-$80.00, depending on experience level.Key...
-
Senior Manager
4 weeks ago
Simi Valley, California, United States Yoh Full timeJob Title: Senior Manager (Service Desk)Yoh has an exciting opportunity for a Senior Manager (Service Desk) to oversee Service Desk/IT operations for our Autonomous Technology client.Job Summary:The ideal candidate will have 9+ years of overall relevant experience, and live within a commutable distance to the office in Simi Valley, CA for an onsite work...
-
Senior Manager
3 weeks ago
Simi Valley, California, United States Yoh Full timeJob Summary:We are seeking a highly skilled Senior Manager to oversee Service Desk/IT operations for our Autonomous Technology. The ideal candidate will have 9+ years of experience in managing a Service Desk, including budget management, and a strong understanding of computer hardware and software.Key Responsibilities:Oversee the entire Service Desk team,...
-
Senior Manager
4 weeks ago
Simi Valley, California, United States Yoh, A Day & Zimmermann Company Full timeJob SummaryYoh is seeking a Senior Manager to oversee Service Desk/IT operations for our Autonomous Technology client. The ideal candidate will have 9+ years of experience in managing a Service Desk, including budget management, and live within a commutable distance to the office in Simi Valley, CA for an onsite work environment.Key ResponsibilitiesOversee...
-
Simi Valley, California, United States Yoh, A Day & Zimmermann Company Full timeJob SummaryWe are seeking a seasoned Service Desk Manager to lead our Autonomous Technology team. As a key member of our organization, you will oversee Service Desk/IT operations, ensuring timely and effective support for end-users. With a strong background in managing Service Desks, you will develop KPIs to improve service quality and maturity, implement...
-
Senior Marketing Director
4 weeks ago
Simi Valley, California, United States Oakmont Senior Living Full timeJob Summary:The Sales and Marketing Director will be responsible for generating and managing leads to qualify prospects and guide them through the transition of moving into their new home.This role will work closely with the Executive Director and VP of Sales to create a cutting-edge and strategic marketing plan to achieve budgeted occupancy targets.Key...
-
Front Desk Representative
4 weeks ago
Simi Valley, California, United States Sun Hill Properties, Inc. Full timeJob Overview:We are seeking a highly skilled and personable Front Desk Agent to join our team at Sun Hill Properties, Inc. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide warm and welcoming greetings to guests,...
-
Senior Behavioral Health Manager
3 weeks ago
Simi Valley, California, United States Ventura County Full timeJob Title: Senior Behavioral Health ManagerWe are seeking a highly skilled and experienced Senior Behavioral Health Manager to join our team at Ventura County. This is a challenging and rewarding role that requires strong leadership and management skills, as well as a deep understanding of behavioral health services and operations.Key...
-
Senior Assistant Manager
4 weeks ago
Simi Valley, California, United States Hobby Lobby Full timeAt Hobby Lobby, we're looking for a Senior Assistant Manager who can take their leadership skills to the next level. As a key member of our store team, you'll be responsible for daily operations, preparing for future Store Manager roles, and executing organizational directives. If you have previous big-box retail management experience and an entrepreneurial...