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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Mechdyne. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring the smooth operation of our audio-visual and information technology systems.
Key Responsibilities- Provide hands-on technical support to clients, including troubleshooting and resolving technical issues with audio-visual and information technology systems.
- Work closely with clients to understand their technical needs and provide customized solutions to meet those needs.
- Collaborate with internal teams to ensure seamless integration of technical support services.
- Stay up-to-date with the latest technology trends and advancements, and apply that knowledge to improve our technical support services.
- Bachelor's degree in a related field, such as IT or AV systems administration.
- Minimum of 2 years of experience in technical support, with a focus on audio-visual and information technology systems.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Experience with ticketing and issue tracking systems, as well as ITIL framework certification.
Mechdyne is a leading provider of innovative audio-visual and information technology solutions. We serve a global client base, including Fortune 500 companies, and are committed to delivering exceptional technical support services to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.