Technical Support Specialist
2 weeks ago
The Exacta Systems team operates in a dynamic, fast-paced environment that requires an individual to be self-motivated and passionate about problem-solving.
Key Responsibilities:- Provide excellent customer support and assist in quality assurance testing.
- Define, document, and execute site installations and updates.
- Monitor service activities and service escalations to ensure actionable solutions.
Interface with customers and operations to ensure all software and hardware equipment is tested and deployed in good working order.
- Conduct root cause analysis to determine errors, troubleshoot equipment, and report findings to the manager.
- Test hardware and facilitate continuous improvement with the team.
- Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.
- Utilize the helpdesk portal and escalate service issues to the proper channel.
- Maintain a knowledge base of past issues and solutions and incorporate continuous improvements measures.
- Monitor progress to check if changes yield desirable results.
- 1-3 years of experience in hardware and software testing and customer support.
- Demonstrate knowledge of Microsoft Windows operating systems.
- Strong written and verbal communication skills.
- Ability to work independently or in groups and take the lead when required.
- Must possess and maintain a valid Driver's License.
- Must be able to pass a background check to obtain and maintain a Gaming/Racing License.
- Experience with networking and cabling.
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