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Technical Support Specialist

1 month ago

Cheyenne, Wyoming, United States Exacta Systems Full time
Job Title: Tech Support Specialist

The Exacta Systems team operates in a dynamic, fast-paced environment that requires an individual to be self-motivated and passionate about problem-solving.

Key Responsibilities:
  • Provide excellent customer support and assist in quality assurance testing.
  • Define, document, and execute site installations and updates.
  • Monitor service activities and service escalations to ensure actionable solutions.
What You Will Do:

Interface with customers and operations to ensure all software and hardware equipment is tested and deployed in good working order.

  • Conduct root cause analysis to determine errors, troubleshoot equipment, and report findings to the manager.
  • Test hardware and facilitate continuous improvement with the team.
  • Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.
  • Utilize the helpdesk portal and escalate service issues to the proper channel.
  • Maintain a knowledge base of past issues and solutions and incorporate continuous improvements measures.
  • Monitor progress to check if changes yield desirable results.
Requirements:
  • 1-3 years of experience in hardware and software testing and customer support.
  • Demonstrate knowledge of Microsoft Windows operating systems.
  • Strong written and verbal communication skills.
  • Ability to work independently or in groups and take the lead when required.
  • Must possess and maintain a valid Driver's License.
  • Must be able to pass a background check to obtain and maintain a Gaming/Racing License.
  • Experience with networking and cabling.