Technical Support Specialist

4 weeks ago


Cheyenne, Wyoming, United States Exacta Systems Full time

The Technical Support Specialist at Exacta Systems is a key member of our high-energy, fast-paced team.

As a Technical Support Specialist, you will be responsible for a variety of technical operational tasks and take accountability for the process / function from beginning to end.

A Support Specialist provides:

  • Excellent customer support
  • Supports customer initiatives and assist in quality assurance testing.
  • Define, document, and execute site installations and updates.
  • Monitor service activities and service escalations to ensure actionable solutions

What you will do:

Interface with customers and operations to assure all software and hardware equipment is tested and deployed in good working order.

Conduct root cause analysis to determine error, troubleshoot equipment and report findings to the manager.

Test hardware and facilitate continuous improvement with team

Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.

Utilize helpdesk portal and escalate service issues to the proper channel.

Maintain knowledge base of past issues and solutions and incorporate continuous improvements measures.

Monitor progress to check if changes yield desirable results.

Establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management.

What we are looking for:

  • 1-3 years of hardware and software testing and customer support.
  • Demonstrate knowledge of Microsoft Windows operating systems.
  • Strong written and verbal communication skills.
  • Ability to work independently or in groups and take the lead when required.
  • Must possess and maintain a valid Driver's License.
  • Must be able to pass background check to obtain and maintain a Gaming/Racing License.
  • Experience with networking and cabling.


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