Customer Support Specialist

5 days ago


Cheyenne, Wyoming, United States Vitzo LLC Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Vitzo Limited. As a key member of our remote team, you will be responsible for ensuring customer satisfaction and resolving technical issues related to our software products.

Key Responsibilities
  • Resolve customer complaints and follow up on resolutions
  • Identify customer needs and provide relevant information
  • Communicate issues and problems at the proper level of urgency
  • Develop and maintain a high-performance culture with a focus on teamwork, service quality, and ownership
  • Develop reports regularly
Requirements
  • Bachelor's degree in Communications or a related field
  • 1-3 years of experience as a customer support specialist
  • Excellent verbal and written communication skills
  • Understanding of customer relationship management systems
  • Familiarity with support and CRM tools (Crisp)
What We Offer

As a member of our team, you can expect an excellent salary, flexible working hours, and opportunities for growth and learning. We are a fully remote company with a growing team of professionals working in 5+ different countries. We specialize in software and web development focused on productivity, e-learning, and conversion tools.



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