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Client Account Representative

1 month ago

King of Prussia, Pennsylvania, United States PowerPay Full time
Job Title: Client Account Representative - Healthcare

PowerPay, a leading financial technology company, is seeking a highly motivated and customer-focused Client Account Representative - Healthcare to join our growing team. As a key member of our healthcare lending team, you will play a critical role in delivering exceptional customer service to our healthcare lending merchants and borrowers.

Key Responsibilities:
  • Monitor and resolve daily application and loan needs and issues for healthcare lending merchants and borrowers.
  • Provide exceptional client assistance and support to ensure a smooth and timely experience.
  • Collaborate with healthcare account managers and cross-functional teams within PowerPay to address and resolve loan issues.
  • Develop and maintain strong relationships with healthcare lending merchants and borrowers to ensure their needs are met and exceeded.
Requirements:
  • Strong customer service and interpersonal skills for dealing with different types of customers, clients, and business outcomes.
  • Understanding of loan processes, terminology, and documentation.
  • Excellent communication and interpersonal skills, and build rapport and trust with clients.
  • Proficiency in troubleshooting and problem-solving, with strong analytical thinking and attention to detail.
  • Ability to work effectively under pressure and meet deadlines in a fast-paced HC lending environment.
  • Experience and proficiency with Vision, P4, Hubspot, and other relevant applications.
  • Adapting to changing priorities and working independently and as a team member.
  • Understanding healthcare consumer behaviors, industry trends, working knowledge, proficiency, and training experience with Vision Platform.
What We Offer:
  • A team-centric company culture that values collaboration and innovation.
  • Growth opportunities to develop your skills and advance your career.

PowerPay is an equal opportunity employer and welcomes applications from diverse candidates. All applications will be kept confidential according to EEO guidelines.