Landscaping Account Manager
23 hours ago
As a seasoned Account Manager with Trotter Workforce, you will be responsible for developing and maintaining strong relationships with clients in the commercial landscaping industry. Your primary goal will be to serve as the primary point of contact for client inquiries, concerns, and requests, ensuring timely delivery of services and meeting client expectations.
Key Responsibilities:
- Develop and maintain long-term relationships with clients
- Serve as primary point of contact for client inquiries, concerns, and requests
- Conduct regular site visits and meetings with clients to review services, discuss issues, or enhancements
- Make recommendations for each property, address client concerns
- Project Manage and oversee the planning, execution, and completion of landscaping projects
- Coordinate with operations teams to ensure timely delivery of services
- Monitor project progress, ensuring budgets, timelines, and quality standards
- Responsible for sales and business development, identify and pursue opportunities for account growth and new business, prepare proposals, bids, and estimates for clients
- Negotiate contracts and agreements with clients, ensuring mutually beneficial terms
- Drive renewal rate in your region with a goal of no less than a 90% renewal rate
- Collaborate with landscape designers, horticulturists, and maintenance teams to meet client expectations
- Facilitate communication between clients and internal teams
- Quality Assurance, ensure all services meet company standards and client specifications, conduct regular quality inspections, and address any deficiencies, implement corrective actions as necessary, maintaining high service levels
Requirements:
- Bachelor's degree in business, horticulture, landscape architecture, or related field preferred
- Minimum of 5 years of experience in account management, sales, or customer service in the landscaping industry
- Strong knowledge of landscaping practices, materials, and equipment
- Excellent communication, negotiation, and interpersonal skills
- Proven ability to manage multiple projects and meet deadlines
- Proficiency in using a variety of computer software applications, including Microsoft Excel, Word, and Outlook. Experience with Aspire is a plus
- Valid driver's license and willingness to travel for client meetings and site visits
Work Environment:
- Combination of office work and field visits to client sites
- Occasional evening and weekend work may be required to meet client needs
- Physical requirements include walking, standing, and working outdoors in various weather conditions
Benefits:
- Competitive salary based on experience
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for professional development and career advancement
- Commission paid on work order sales produced and on new business development sales
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