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HVAC Residential Service and Installation Supervisor

2 months ago

Jamesburg, New Jersey, United States UNIPROAIR INC Full time
Residential HVAC Service/Install Manager

Key Responsibilities:
  • Leadership and Team Management:
    • Oversee and guide a skilled team of HVAC service technicians and installation professionals.
    • Delegate work assignments, organize installation schedules, and manage service requests efficiently.
  • Customer Engagement and Satisfaction:
    • Promote exceptional customer experiences by swiftly addressing concerns and resolving issues.
    • Engage with clients to clarify service offerings and respond to inquiries.
  • Installation Oversight:
    • Manage residential HVAC installation projects from initial planning through to final execution.
    • Coordinate logistics for equipment delivery, installation schedules, and site readiness.
  • Service Operations Leadership:
    • Direct service operations, including the scheduling of maintenance and urgent repair services.
    • Track performance indicators and implement enhancements as necessary.
  • Quality Control:
    • Ensure that all installations and service work adhere to quality benchmarks and safety standards.
    • Conduct thorough inspections and quality assessments to confirm workmanship and system efficiency.
  • Training and Skill Development:
    • Offer training and mentorship to HVAC technicians and installers on best practices, safety protocols, and customer service excellence.
    • Encourage team members to pursue certifications and stay informed on industry advancements.
  • Inventory and Supply Chain Management:
    • Oversee inventory levels of necessary parts, supplies, and equipment for service and installation tasks.
    • Maintain supplier relationships to ensure prompt delivery and competitive pricing.
  • Financial Oversight:
    • Monitor and manage departmental budgets and expenditures related to labor, materials, and equipment.
    • Enhance operational efficiency to boost profitability and reduce waste.
  • Safety and Regulatory Compliance:
    • Implement and enforce safety policies to ensure a secure working environment.
    • Guarantee adherence to regulatory standards and industry practices.
  • Reporting and Record Keeping:
    • Compile and review reports on service performance, project progress, and financial metrics.
    • Maintain comprehensive records of customer interactions, service histories, and equipment warranties.
  • Client Relationship Management:
    • Develop and sustain strong relationships with residential clients, builders, and property managers.
    • Identify opportunities for promoting additional HVAC products and services.
  • Continuous Improvement Initiatives:
    • Drive ongoing improvement efforts to elevate service delivery, operational efficiency, and customer satisfaction.
    • Stay updated on innovations in HVAC technology and industry best practices.