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Manager of Residential HVAC Services and Installations

2 months ago

Jamesburg, New Jersey, United States UNIPROAIR INC Full time
Residential HVAC Service/Install Manager

Key Responsibilities:
  • Leadership and Oversight:
    • Direct and manage a skilled team of HVAC professionals and installers.
    • Delegate tasks, organize installation schedules, and manage service requests efficiently.
  • Client Relations:
    • Maintain exceptional customer satisfaction by addressing issues and concerns promptly.
    • Engage with clients to discuss service options and provide clear explanations.
  • Installation Management:
    • Supervise the entire process of residential HVAC installations from initial planning to final execution.
    • Coordinate the logistics of equipment delivery, installation schedules, and site readiness.
  • Service Operations:
    • Oversee service operations, including the scheduling of maintenance and urgent repairs.
    • Evaluate performance metrics and initiate improvements as necessary.
  • Quality Control:
    • Ensure that all installations and repairs adhere to quality standards and safety regulations.
    • Conduct thorough inspections and quality assessments to confirm workmanship and system functionality.
  • Training and Mentorship:
    • Offer training and support to HVAC technicians and installers on best practices, safety protocols, and customer service excellence.
    • Encourage team members to pursue certifications and stay informed about industry advancements.
  • Inventory Management:
    • Oversee inventory levels of necessary parts, supplies, and equipment for installations and repairs.
    • Build and maintain relationships with suppliers to ensure prompt delivery and competitive pricing.
  • Financial Oversight:
    • Monitor and manage departmental budgets and expenditures related to labor, materials, and equipment.
    • Enhance operational efficiency to boost profitability and reduce waste.
  • Safety Standards:
    • Implement and enforce safety policies to ensure a secure working environment.
    • Guarantee compliance with all regulatory requirements and industry standards.
  • Documentation and Reporting:
    • Compile and analyze reports on service performance, project updates, and financial metrics.
    • Maintain precise records of customer interactions, service history, and equipment warranties.
  • Relationship Management:
    • Develop and sustain strong relationships with residential clients, builders, and property managers.
    • Identify opportunities for upselling or cross-selling HVAC products and services.
  • Continuous Development:
    • Initiate continuous improvement strategies to enhance service delivery, operational efficiency, and customer satisfaction.
    • Stay updated on innovations in HVAC technology and industry best practices.