Patient Access Representative I

3 weeks ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary:

As a Patient Access Representative I - CMH Team A at Carle Foundation Hospital, you will be responsible for creating accurate and thorough registration for each patient visit. This includes obtaining demographic and financial information, as well as obtaining signatures required for successful and compliant billing submission. You will also collect patient liability before or at the time of service as defined by the patient's insurance plan. In this role, you will interact with patients in a customer-focused and compassionate manner to ensure their needs are met.

Key Responsibilities:

• Engage with patients and/or their legal representatives to obtain and input accurate demographic and insurance data to ensure accuracy.
• Consistently schedule, register, and obtain signatures in accordance with compliance regulations.
• Collect accurate, complete, and compliant data from patients and/or guarantors.
• Follow all policy and procedures related to optimal financial performance.
• Utilize tools such as real-time eligibility responses, online resources, phone, or fax to verify eligibility and ensure accuracy.
• Understand and communicate patient benefit information and follow collection guidelines.
• Understand and execute downtime procedures to ensure data integrity.

Requirements:

• Typing speed and accuracy of a minimum of 40 wpm.
• Project a professional image.
• Writes, reads, comprehends, and speaks fluent English.
• Basic computer knowledge using word processing, spreadsheets, email, and web browser.
• Ability to multi-task and work efficiently to maintain patient movement and schedules.
• Ability to communicate and work collaboratively with Patient Access Manager, Patient Access Supervisor, Physicians, Physician offices, and UnityPoint Ancillary departments.

Work Environment:

This role is located at Methodist Medical Center in Peoria, IL. The usual schedule is Monday-Friday, 3p-11p, with every other weekend and holiday requirements.

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