Patient Access Representative I- CPRH Patient Access Coordinator

3 weeks ago


Urbana, Illinois, United States Carle Foundation Hospital Full time

Job Summary:

As a Patient Access Representative I- CPRH Patient Access, you will play a vital role in creating accurate and thorough registration for each patient visit. Your responsibilities will include obtaining demographic and financial information, as well as obtaining signatures required for successful and compliant billing submission. You will also collect patient liability before or at the time of service as defined by the patient's insurance plan. In this role, you will interact with patients in a customer-focused and compassionate manner to ensure their needs are met.

Key Responsibilities:

• Engage with patients and/or their legal representatives to obtain and input accurate demographic and insurance data to ensure accuracy.

• Consistently schedule, register, and obtain signatures in accordance with compliance regulations.

• Collect accurate, complete, and compliant data from patients and/or guarantors.

• Follow all policy and procedures related to optimal financial performance.

• Utilize tools such as real-time eligibility responses, online resources, phone, or fax to verify eligibility and ensure accuracy.

• Understand and communicate patient benefit information and follow collection guidelines.

• Understand and execute downtime procedures to ensure data integrity.

• Demonstrate Carle Health's values in all actions and interactions.

• Consistently use AIDET and no-point policy in all interactions.

• Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience.

• Answer telephone calls in a clear, calm, and professional manner; screen calls by urgency and route calls promptly, accurately, and professionally to the appropriate team member or department.

• Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site.

• Ensure financial integrity of the billing system with accurate reconciliation for point-of-service collections and cash drawer balancing.

• Utilize estimate tools within EPIC to accurately present financial liability.

• Professionally process the collection of financial liability and facilitate payment arrangements.

• Collaborate and work synergistically with the team to achieve department goals.

• Maintain accountability for individual actions and encourage, support, teach, mentor, and resolve conflict in a healthy manner.

Requirements:

• 1-3 years of experience in a related field.

• Basic computer knowledge using word processing, spreadsheets, email, and web browsers.

• Ability to multi-task and work efficiently to maintain patient movement and schedules.

• Ability to communicate and work collaboratively with Patient Access Manager, Patient Access Supervisor, Physicians, Physician offices, and Carle Health Ancillary departments.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Collaborative and supportive work environment.

• Recognition and rewards for outstanding performance.

• Comprehensive training and onboarding program.

Equal Employment Opportunity:

Carle Health is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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