Patient Services Representative

3 days ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Health. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our clinical services.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation processes, including patient identification, check-in, and charge posting.
  • Provide exceptional customer service to patients, families, and healthcare providers.
  • Manage patient appointments, registrations, and account set-ups.
  • Process cash transactions and maintain accurate records.
  • Communicate effectively with patients, families, and healthcare providers via phone and in-person.
  • Collaborate with healthcare teams to ensure seamless patient care.
Requirements
  • Associate's degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of medical terminology course within one year of start date.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
  • Strong communication skills, ability to work in a fast-paced environment, and maintain confidentiality.
What We Offer

Carle Health is an equal opportunity employer and offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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