Patient Service Representative Lead

1 day ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Carle Health. As a key member of our surgical department, you will be responsible for coordinating staffing and activities, providing leadership and expertise in all aspects of service, and performing as a Patient Service Representative in all areas.

Key Responsibilities
  • Assist in coordinating staffing and activities for the Plastic Surgery, General Surgery, and Oral Surgery departments.
  • Provide leadership and expertise in all aspects of service and perform as a Patient Service Representative in all areas.
  • Assist in resolving work-related issues or assist employees in solving work-related issues.
  • Establish standards for reducing registration errors and review with staff on a regular basis.
  • Work department WQs and daily as a Patient Service Representative in Plastic Surgery, General Surgery, Oral Surgery, or SMOB Central Check-In.
  • Assist in training new staff in departments and Central Check-In.
  • Attend SME Meetings and communicate with staff.
  • Assist SMOB PSR supervisors in staff assignments and rotation to adequately cover all departments and Central Check-In.
Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Effective September 20, 2021, the COVID-19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.



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