Business Development Specialist

2 weeks ago

Lake Charles, Louisiana, United States Tractor Supply Full time
Job Summary

This role is responsible for driving new business initiatives, building strong customer relationships, and delivering exceptional customer service to meet the needs of our customers in the assigned market.

Key Responsibilities
  • Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
  • Use sales reporting to identify opportunities for growth and expansion with top customers.
  • Reach out to existing customers to offer additional services and products.
  • Maintain up-to-date knowledge of products and services.
  • Research local market to identify new business opportunities and potential customers.
  • Build additional business through unsolicited phone calls or in-person visits with potential customers.
  • Complete on-the-spot sales and achieve monthly sales quota requirements.
  • Represent the company at community events as a brand ambassador.
  • Operate and maintain a delivery vehicle and delivery equipment, including a trailer.
  • Prepare merchandise for delivery, including assembly and loading into the vehicle.
  • Deliver merchandise to customers' homes, barns, or properties, ensuring delivery procedures and documentation are completed.
  • Ensure all safety procedures are followed and accept returns from customers with a positive attitude.
  • Report customer concerns to Manager and work to resolve any issues.
  • Ensure merchandise being delivered is in good condition.
  • Perform store-to-store transfers of products as needed.
Requirements
  • 3+ years of experience required.
  • Any suitable combination of education and experience will be considered.
  • Preferred knowledge, skills, or abilities include:
    • Ability to work flexible hours.
    • Must have a good driving record.
    • Must have a valid driver's license.
    • Ability to navigate and read a map.
    • Ability to use GPS and mapping software.
    • Excellent customer service skills.
    • Good interpersonal skills required.
    • Must be a team player and be able to work well with minimum supervision.
    • Knowledge of safe work practices.
    • Ability to move large, bulky, or heavy merchandise.
    • Ability to use and maneuver a pallet jack.
    • Ability to use Microsoft Outlook and Outlook Calendar.
    • Ability to communicate with customers and stores to schedule delivery services.
    • Ability to drive in all kinds of weather and road conditions.
    • Ability to work within tight time constraints in a fast-paced environment.
Working Conditions

The working environment is favorable, generally working inside with moderate noise.

Physical Requirements
  • Ability to constantly operate a forklift.
  • Ability to constantly operate store equipment such as a computer, cash register, and other store equipment.
  • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment.
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to safely access all areas of the store, including the selling floor, side lot, stock area, and register area.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to successfully complete all required training.
  • Ability to travel as required in support of district needs.

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