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Patient Scheduling Program Manager

2 months ago

Seattle, Washington, United States University of Washington Full time

PROGRAM COORDINATOR - PATIENT SCHEDULER

University of Washington Medical Center - Heart Institute offers an exciting opportunity for a Program Coordinator specializing in Patient Scheduling.

WORK SCHEDULE
  • Full-time, 100% FTE (40 hours per week)
  • Fixed duration
  • Day Shift
POSITION HIGHLIGHTS
  • Conveniently accessible via public transportation
  • Contribute positively to the experiences of patients and staff
  • Opportunities for professional development and career advancement
DEPARTMENT OVERVIEW
The Heart Institute at the University of Washington Medical Center provides a comprehensive array of cardiovascular healthcare and preventive services.
Our offerings encompass general cardiology, advanced diagnostic imaging, surgical interventions, arrhythmia management, interventional cardiology, structural heart services, advanced heart failure care, heart transplantation, and other specialized services.

PRIMARY RESPONSIBILITIES
  • Assess and prioritize incoming referrals from various sources, utilizing knowledge of each physician's expertise
  • Direct incoming referrals to ensure appropriate specialists are assigned
  • Manage the intake of referral requests, ensuring all necessary information is collected and entered into the electronic medical record system promptly
  • Schedule initial patient consultations, either in-person or via telehealth, based on provider and patient preferences
  • Coordinate patient appointments at the correct facility and assist with insurance verification or financial aid
  • Handle a high volume of phone inquiries and messages effectively
  • Review follow-up requirements with patients to ensure clarity on appointment purposes and recommendations
  • Provide financial assistance options to patients in need and guide them through the application process for financial counseling
  • Act as a primary contact for other departments, patients, and external providers
REQUIRED QUALIFICATIONS
  • High school diploma or equivalent AND two years of experience in the relevant program area
  • Three years of experience in Patient Support Services OR an equivalent combination of education and experience
ABOUT UNIVERSITY OF WASHINGTON MEDICAL CENTER
The University of Washington Medical Center is a leading academic medical facility located in Seattle, recognized for its commitment to exceptional patient care and innovative medical practices.
The Montlake campus is situated near the vibrant University of Washington, offering numerous amenities for staff and convenient public transit options.

ABOUT UW MEDICINE – WHERE YOUR IMPACT MATTERS
UW Medicine is Washington's only health system affiliated with a top-tier medical school and a renowned research institution. Our mission is to enhance public health through the advancement of medical knowledge and the provision of outstanding care to the community.

We are dedicated to building a diverse workforce, valuing unique experiences and identities. Our community strives to create inclusive and welcoming environments for all.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or genetic information.