Project Manager II

4 weeks ago

Seattle, Washington, United States Pacific Program Management Full time
Job Overview

Pacific Program Management is seeking a highly skilled Project Manager II to lead the coordination of activities for multiple project teams and vendor partners. This role requires exceptional customer service, teamwork, and attention to detail to ensure client satisfaction.

The successful candidate will have the ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, and vendor partners. They will be responsible for managing and delivering multiple complex projects simultaneously from inception to close out, developing and managing scope, schedule, and budget, and providing leadership to the team.

This is a critical role that requires strong problem-solving skills, the ability to build consensus for decision-making, and a courteous and professional manner. The ideal candidate will have a bachelor's degree and a minimum of 7-9 years of related experience in project management and/or real estate and facilities management.

Key Responsibilities
  • Manage and deliver multiple complex projects simultaneously from inception to close out.
  • Develop and manage scope, schedule, and budget for overall project portfolio.
  • Provide leadership to the team managing projects locally and throughout the Americas.
  • Manage a direct team that includes PMs, Assistant PMs, and Project Coordinators.
  • Effectively manage high-sensitivity customers, vendors, and situations at both project and program levels.
  • Serve as the first level of issue and risk escalation and creatively problem solve and provide recommendations on actions to be taken.
  • Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
  • Lead project coordination meetings with associated stakeholders and vendors for projects assigned.
  • Vet and approve project invoices and check accuracy for clients.
  • Communicate issue reports to clients on behalf of projects.
  • Initiate and act on program-level needs as they arise or escalate to leadership as needed.
  • Provide measurable and timely response to client and team inquiries and concerns.
  • Utilize PPM and/or client project tools and templates to maintain accurate project documentation files.
  • Track and manage value logs monthly for qualitative and quantitative value adds to client projects, client operations, and team.
  • Conduct post-mortem/debrief/lessons learned on completed projects.
  • Contribute to strategy and goals for the region team.
  • Perform core management/leadership responsibilities to direct reports.
  • Drive team building and team morale monitoring.
  • Establish a working relationship with business line space program manager.

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