Patient Support Representative
1 week ago
Salary: $21.00
Position Title: Customer Service Specialist
Department: Quality Improvement/Quality Assurance
Status: Full-Time, Union
Location: Clinica Romero
Position Summary: This role demands exceptional interpersonal skills to assist patients, staff, and the community. The Customer Service Specialist is responsible for providing friendly, respectful, and confidential support to ensure a positive experience for all patients. This position requires adaptability, strong organizational skills, and the ability to handle a dynamic workload efficiently. The individual will embody the values of the organization and adhere to all policies and procedures, representing Clinica Romero positively.
Key Responsibilities:
- Greet and welcome patients upon arrival.
- Assist patients with inquiries and guide them to the appropriate departments.
- Handle incoming calls, take messages, and relay information as needed.
- Manage communication campaigns and outreach efforts using various messaging platforms.
- Provide translation services for patients when required.
- Support initiatives aimed at enhancing performance improvement measures.
- Ensure timely service delivery and prioritize patient comfort.
- Engage with prospective patients, especially those with limited healthcare access.
- Make reminder calls for upcoming appointments.
- Address patient inquiries promptly and follow up on issues to ensure high-quality service.
- Collaborate with quality improvement teams to develop strategies for patient engagement and retention.
- Work with different departments to create community outreach plans and communication materials.
- Enhance patient communication regarding services to improve satisfaction and reduce missed appointments.
- Utilize emerging technologies for patient engagement.
- Educate the community about services and initiatives offered.
- Participate in community events to promote access to services.
- Maintain knowledge of eligibility and enrollment for various insurance programs.
- Uphold patient confidentiality and deliver exceptional customer service consistently.
Standards of Conduct:
- Adhere to timekeeping regulations and maintain punctuality.
- Ensure a clean and safe working environment.
- Follow safety and health policies and procedures.
- Maintain annual health screenings as required.
- Observe dress standards and display identification clearly.
- Treat all patients and colleagues with respect and dignity, adhering to non-discriminatory practices.
- Engage in professional conduct and maintain confidentiality regarding sensitive information.
Qualifications:
- High school diploma or equivalent; experience in a medical office is preferred.
- Typing speed of at least 45 words per minute; familiarity with MS Excel and EPIC is advantageous.
- Strong verbal and written communication skills; detail-oriented and organized.
- Able to work collaboratively in a team environment and meet deadlines.
- Previous experience in a community clinic or similar setting is a plus.
- Bilingual in English and Spanish is preferred.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience in customer service, call centers, or outreach teams is desirable.
- Excellent attention to detail and ability to communicate effectively with diverse populations.
- Willingness to adapt to change and work collaboratively with others.
- Capability to travel to various locations for outreach and community engagement activities.
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