Patient Service Representative

2 months ago


Los Angeles, California, United States Cedars-Sinai Full time

Job Summary:

The Patient Service Representative is a vital member of the Cedars-Sinai team, responsible for delivering exceptional patient experiences through effective communication, appointment scheduling, and administrative support.

Key Responsibilities:

  • Provide outstanding customer service to patients, responding to inquiries, and resolving issues in a timely and professional manner.
  • Assist with patient registration, scheduling appointments, and collecting payments, ensuring accurate and up-to-date patient information.
  • Collaborate with healthcare providers to manage schedules, coordinate referrals, and facilitate communication.
  • Process and track insurance authorizations, referrals, and other administrative tasks.
  • Participate in daily huddles and staff meetings to stay informed and contribute to team goals.
  • Adhere to infection prevention standards and department policies, promoting a safe and healthy work environment.

Requirements:

  • High school diploma or equivalent required; two years of experience in a medical office setting preferred.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.


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