Customer Service Representative
7 days ago
Mr. Handyman is a leading provider of home repair and maintenance services, committed to delivering exceptional customer experiences and quality workmanship.
Job SummaryWe are seeking a highly organized and detail-oriented Office Professional to join our team. As a key member of our office staff, you will be responsible for leading management and scheduling, making recommendations and managing customer expectations, and creating lifelong customers.
Key Responsibilities- Lead Management and Scheduling: You will be responsible for inbound and outbound customer communications, organizing work, and managing schedules for our Service Professionals.
- Making Recommendations and Managing Expectations: You will communicate with customers to guide them through their projects and assist with managing their expectations.
- Create Lifelong Customers: Deliver a great experience that wows every customer, following the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
- Quality of Work: Our value comes from meeting and exceeding our customers' expectations at every touch point.
- Customer Satisfaction: You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
- Efficiency: Doing the job well and doing the job in a timely manner are critical to success in this role.
- Live within the area: You must reside within the service area.
- Experience: 2+ years of experience in an office setting.
- Problem-Solving Skills: Solving problems must come easily to you.
- Background Check: You must complete a background check.
- Communication Skills: Professional communication and phone skills are required.
- Pay Range: $16 to $18 per hour, dependent on experience.
- Flexible Work Schedule: Daytime work, Monday to Friday, with flexible hours and availability for time off.
- Bonus: Bonus for team productivity.
- Simple IRA: Simple IRA with company match after 1 year of employment.
- Remote Work Option: Option to work from home 1 day per week.
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