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Guest Services Coordinator

2 months ago

Birmingham, Michigan, United States Skin House Full time
Job Title: Guest Services Coordinator

We are excited to announce an opportunity for a meticulous and client-oriented professional to become a part-time Guest Services Coordinator at Skin House, a prominent Medical & Wellness Spa.

Position Overview:
  • Deliver outstanding service to our clientele
  • Manage front desk responsibilities including welcoming visitors and responding to inquiries
  • Schedule appointments, check in clients, and handle payment transactions
  • Assist in maintaining the cleanliness and orderliness of the spa environment
  • Opportunity for transition to a full-time role
Requirements:
  • Highly organized with the ability to handle multiple tasks
  • Friendly demeanor with exceptional customer service abilities
  • Basic numerical skills and familiarity with computer systems
  • Capability to thrive in a dynamic setting
  • Excellent verbal and interpersonal communication skills
Duties and Responsibilities:
  • Open and close the spa in accordance with established protocols
  • Manage and coordinate spa appointments
  • Welcome guests and provide comprehensive information about services
  • Oversee check-in, check-out, and payment procedures
  • Ensure cleanliness and organization of the reception area
  • Address guest inquiries and concerns in a timely manner
  • Engage in training sessions and team meetings
Experience:
  • At least 1 year of experience in a comparable position